ADDITIONAL INFORMATION

Please note the below polices are specific to our shop purchases and do not apply to paintwork.

Returns

We offer a standard 30 day returns policy from when you receive your item.  To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original unopened packaging. Please also remember to provide a receipt or proof of purchase.

 

For unwanted or incorrectly purchased items the customer will be responsible for return shipping costs.  We recommend you use a tracked and recorded return method as we cannot be responsible for items lost or damaged in transit.  For orders that originally received free shipping, the shipping cost will be deducted from your refund. 

 

To initiate a return, you can contact us by email at info@jmjdesigns.co.uk.   If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.  

 

Once we have received and inspected your return we will contact you to confirm if the refund has been approved and arrange payment, usually to your original payment method.

 

All refunds are at the full discretion of JMJ Designs.

 

Damaged or Faulty Items

Please inspect your items on arrival and contact us immediately if found to be damaged or faulty. 

 

All products come with their standard manufacturer's warranty unless stated otherwise.  If a product is found to be or becomes faulty within its warranty period, please contact us so we can assess the situation and assist in how best to resolve the issue.  All warranty claims will ultimately be at the discretion of the original manufacturer.

 

Once a warranty claim has been approved by the original manufacturer/supplier we will contact you to arrange replacement or refund. 

 

Shipping & Taxes

 

Shipping is currently only available within the UK for our store purchases.  Please contact us to arrange international shipping of frames.

 

Shipping is calculated at checkout:

 

 £7.50 for items up to £50 and free for items over £50

 

We will aim to process your order within 2 working days with a 3-5 working day delivery time.

 

All UK taxes are included in the final cost.